Shipping policy

Shipping Policy

deontebo is an independent online retailer. Some products are fulfilled directly by our approved Shopify Collective suppliers. This means your order may be shipped by deontebo or by the supplier responsible for the product you purchased.

Shipping Destinations

Available shipping destinations are shown at checkout before you complete your order. Some products or suppliers may support only certain countries, states, or regions.

If your cart contains products from multiple suppliers, your items may ship separately and may arrive in separate packages.

Processing Times

Orders are processed Monday to Friday, excluding holidays. Processing times can vary by product and supplier. Most orders are prepared for shipment within 1-3 business days unless a product page or checkout rate states otherwise.

For products fulfilled by Elevated Faith, available shipping options and estimated transit times are shown at checkout. Elevated Faith states that USA orders can receive tracking by email, standard shipping is available, 2-day shipping may be available, and free shipping may apply on orders over $100 when eligible.

Shipping Rates

Shipping rates, delivery methods, and estimated transit times are shown at checkout before payment. For Shopify Collective products, supplier shipping rates may be displayed at checkout. The rate shown at checkout is the rate that applies to your order.

If a product is fulfilled by a supplier, shipping costs and transit times may depend on that supplier's available rates, warehouse location, and carrier services.

Tracking

When tracking is available, a shipping confirmation email will be sent after the order ships. Tracking updates can take up to 24 hours to appear after the carrier receives the package.

International Orders

If international shipping is available at checkout, the customer is responsible for any import duties, customs fees, taxes, tariffs, or brokerage fees charged by the destination country. These charges are not controlled by deontebo and are not included unless clearly stated at checkout.

Delays, Lost Packages, And Address Issues

Carrier delays can happen because of weather, holidays, incorrect address information, customs, or high shipping volume. If tracking shows delivered but you have not received your package, check nearby delivery areas and contact the carrier first. Then contact us at help@deontebo.shop with your order number so we can help review the issue.

deontebo is not responsible for delays or failed delivery caused by an incorrect or incomplete shipping address entered at checkout.