Shipping policy

 Shipping Policy

At deontebo, we aim to deliver your orders with efficiency and reliability. Below is an overview of our shipping process and policy:

Order Processing and Delivery Schedule:

  • Order Cutoff Time: 5:00 PM (Greenwich Mean Time)

  • Order Handling Time: 1-2 Business Days (Monday - Friday )

  • Delivery Time: 3-4 Business Days (Monday - Friday)

Order Confirmation:

After you place your order, you will receive an email confirmation with your order number and details. Once your order ships, you will receive a shipping confirmation email with tracking information. We will also notify you when your order has been successfully delivered.

Shipping Carriers:

We use trusted carriers to ensure timely delivery. These include:

  • United States Post

  • FedEx

  • UPS

  • DHL

Shipping is FREE for all orders. Standard shipping typically takes 4 to 6 business days within United States .

Shipping Locations:

We currently ship within United States  only. Unfortunately, we do not offer shipping to P.O. boxes, APO, FPO, or DPO addresses.

Lost Packages:

If your package is marked as delivered but you have not received it, please follow these steps:

  1. Verify the shipping address.

  2. Check all possible delivery locations.

  3. Ask neighbors or family members if they accepted the package.

  4. Contact the courier directly with your tracking number to initiate a claim.

If the package is declared lost, please contact us at help@deontebo.shop with your order number. We will either reship your order or provide a refund, depending on your preference.

Contact Us:

deontebo
Office: 5614 S Morgan St, APT 2, Chicago Illinois 60621, United States
Email: help@deontebo.shop
Phone: +17734366489
Operating Hours: Monday - Friday | 9:00 AM -  5:00 PM GMT