Privacy policy

Privacy Policy

This Privacy Policy explains how deontebo collects, uses, shares, and protects personal information when you visit deontebo.shop, place an order, contact us, or use our services.

Information We Collect

We may collect information you provide directly, including your name, email address, phone number, billing address, shipping address, order details, payment confirmation details, account information, and customer support messages.

We may also collect usage information through cookies, pixels, analytics tools, and similar technologies, including device information, browser information, IP address, pages viewed, cart activity, and interactions with the site.

How We Use Information

We use personal information to:

Process and fulfill orders
Provide customer support
Send order confirmations, shipping updates, and service messages
Process returns, exchanges, refunds, and claims
Improve our website, products, and customer experience
Detect, prevent, and investigate fraud, security issues, or misuse
Comply with legal, tax, payment, and business obligations
Send marketing communications when permitted by law or customer consent

Shopify, Suppliers, And Service Providers

Our store is powered by Shopify. Shopify and its service providers may process personal information to operate the store, checkout, payments, fraud prevention, analytics, and customer accounts.

Some products may be sourced and fulfilled through authorized Shopify Collective supplier relationships. When necessary to process your order, relevant order, delivery, return, and customer support information may be shared with the supplier responsible for the product.

We may also share information with payment providers, fraud prevention services, shipping carriers, return providers, email providers, analytics providers, marketing platforms, and professional service providers.

Payments

Payment information is processed by Shopify and supported payment providers. deontebo does not receive or store your full card number.

Cookies

We use cookies and similar technologies to operate the website, remember cart details, support checkout, protect against fraud, understand site performance, and support marketing where permitted. You can manage cookies through your browser settings. Some cookies are necessary for the store and checkout to work correctly.

Data Retention

We keep personal information only as long as reasonably necessary for order processing, customer support, legal obligations, tax records, fraud prevention, dispute handling, and business operations.

Your Choices

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information, or to opt out of certain marketing communications. To make a privacy request, contact help@deontebo.shop.